Who we are

At Quantum Havens Rooms, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book with us, visit our website, or communicate with our team.

Your privacy matters to us — and we want you to feel confident that your personal details are handled with care, integrity, and transparency.

🧾 1. Information We Collect

To provide you with a smooth booking and stay experience, we may collect the following types of information:

  • Personal Details: Your full name, phone number, email address, home address, and valid ID information (for verification and check-in purposes).
  • Booking Information: Dates of stay, number of guests, special requests, and payment details.
  • Payment Data: Bank transfer receipts or transaction confirmations (we do not store or have access to your complete card information if you pay through third-party platforms).
  • Communication History: Any correspondence via email, phone, or social media for customer service purposes.
  • Website or Online Data: Basic analytics such as IP address, browser type, and visit duration to help us improve our website and user experience.

💡 2. How We Use Your Information

Your information is collected only for legitimate purposes related to your stay and our services. Specifically, we may use your data to:

  • Confirm and manage your booking or reservation.
  • Communicate important updates regarding your stay.
  • Process payments, refunds, or caution fee returns.
  • Enhance your guest experience and personalize services.
  • Maintain property and guest security.
  • Comply with legal, financial, and regulatory obligations.
  • Send exclusive offers, promotions, or newsletters (only if you have opted in).

We promise never to sell, rent, or share your personal data with third parties for marketing purposes.

🧰 3. Data Storage & Protection

Your personal information is stored securely using industry-standard safety measures. We employ administrative, technical, and physical safeguards to prevent unauthorized access, loss, or misuse of your data.

Access to personal data is restricted to authorized Quantum Havens staff who require the information to perform their duties.

🌍 4. Third-Party Services

In some cases, we may use trusted third-party service providers (such as online booking platforms, payment processors, or email services) to help us serve you better.

These providers are carefully selected and required to maintain the confidentiality and security of your data. They are only allowed to use your information for the purpose of providing contracted services to Quantum Havens.

📬 5. Your Privacy Rights

You have full control over your information. You may:

  • Request access to the personal data we hold about you.
  • Ask us to correct or update any inaccurate information.
  • Request that we delete your personal information (subject to legal or contractual obligations).
  • Opt out of promotional messages or email marketing at any time.

Simply reach out to us via quantum@havensapt.com to exercise any of these rights.

📁 6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. Once data is no longer needed, it is securely deleted or anonymized.

🚫 7. Cookies and Online Tracking

Our website may use cookies to enhance your browsing experience and gather insights into how visitors interact with our pages. You can adjust your browser settings to disable cookies if you prefer, though some features of the website may not function properly without them.

⚖️ 8. Legal Compliance

Quantum Havens complies with all applicable data protection and privacy laws in Nigeria and international best practices. We will disclose personal information only if required by law or to protect the rights, safety, or property of our guests and business.

💬 9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

We encourage you to review this page occasionally to stay informed about how we protect your information.

📞 10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

Quantum Havens Rooms
📧 Email: quantum@havensapt.com
📍 Address: House 56, Road 5, Parliament Estate, Alagbaka, Akure, Ondo State, Nigeria.